The Supply Chain Specialist acts as the supply chain expert for a portfolio of countries within one of PFSCM’s regional teams. The Specialist is responsible for managing the smooth order fulfillment through delivery process of quality-assured, health-related commodities. Overall, the Supply Chain Specialist is responsible to ensure that goods are delivered to the right place, at the right time, and in the right condition.
The Supply Chain Specialist serves as the main point of contact towards the funder/client, recipient of the commodities (e.g. ministries of health, NGOs), and PFSCM’s nominated third party logistics providers (3PLs). The Specialist is expected to ensure compliance during the process with funder/client requirements, with internal and external Key Performance Indicators (KPIs), and in accordance with PFSCM Standard Operating Procedures (SOPs).
The Supply Chain Specialist is expected to perform with customer service excellence to all stakeholders and data accuracy. In case of delivery issues, the Specialist is responsible for coordinating the timely resolution of issues and working closely with PFSCM ISO-certified quality management system (QMS). The Specialist is also expected to contribute to continuous improvement efforts, which may include updating or improving SOPs and other relevant documents.
The Supply Chain Specialist is a member of the Supply Chain Services Unit within PFSCM’s Global Supply Chain department.
This role has an application deadline of 5/14/18
Order Management (35%)
Shipment Management (35%)
Customer Service (15%)
Knowledge and Skills
Navigating the Environment
Ensuring the Delivery of Results
Core Personal Competencies