Management Sciences for Health

  • Supply Chain Specialist

    Job ID
    Netherlands - Woerden
    # of Positions
    GEN (General)
    A068- PPM
    Reports To
    Supply Chain Services Manager
  • Overview

    The Supply Chain Specialist acts as the supply chain expert for a portfolio of countries within one of PFSCM’s regional teams. The Specialist is responsible for managing the smooth order fulfillment through delivery process of quality-assured, health-related commodities. Overall, the Supply Chain Specialist is responsible to ensure that goods are delivered to the right place, at the right time, and in the right condition.

    The Supply Chain Specialist serves as the main point of contact towards the funder/client, recipient of the commodities (e.g. ministries of health, NGOs), and PFSCM’s nominated third party logistics providers (3PLs). The Specialist is expected to ensure compliance during the process with funder/client requirements, with internal and external Key Performance Indicators (KPIs), and in accordance with PFSCM Standard Operating Procedures (SOPs).

    The Supply Chain Specialist is expected to perform with customer service excellence to all stakeholders and data accuracy. In case of delivery issues, the Specialist is responsible for coordinating the timely resolution of issues and working closely with PFSCM ISO-certified quality management system (QMS). The Specialist is also expected to contribute to continuous improvement efforts, which may include updating or improving SOPs and other relevant documents.

    The Supply Chain Specialist is a member of the Supply Chain Services Unit within PFSCM’s Global Supply Chain department.


    This role has an application deadline of 5/14/18

    Specific Responsibilities

    Order Management (35%)

    • Ensure all requested commodities comply with funder’s/client’s procurement and quality policies.
    • Manage the order fulfilment process including: requests, price estimates, purchase orders, and required documentation, as appropriate, within PFSCM’s and the funder/client’s KPIs.
    • Advise and review vendors on required documents for the importation of goods into the relevant country of destination.
    • Coordinate and monitor goods readiness with vendors, and provide continuous reviews of vendor performance.


    Shipment Management (35%)

    • Plan shipments logistically and financially to meet funder/client expectations.
    • Proactively manage the timely execution of shipment delivery through last mile, including monitoring, identifying delays/issues which may jeopardize the delivery within the promised timeline and quoted cost, and milestone auditing.
    • Lead troubleshooting of in-country transport and delivery challenges; define and implement corrective actions in case of irregularities. In the event of an audit, coordinate with the respective 3PLs to provide and submit delivery documentation.


    Customer Service (15%)

    • Proactively update stakeholders (funder/client, vendor, recipients, 3PL, and internal departments) with accurate order and shipment statuses.
    • Participate in on-boarding new funders/clients, recipients, vendors, and 3PLs to ensure a smooth ordering and delivery process.
    • Proactively contribute to continuous improvement by identifying issues with day-to-day processes and resolving and/or communicating the issues to management in a timely manner.


    Administration (15%)

    • Maintain data quality, including timely and accurate data inputs into PFSCM’s IT and/or the clients systems, e.g. milestone dates, order and shipment related costs, PQR, etc.
    • Maintain PFSCM’s Quality Management System processes, specifically record-keeping and adherence to SOPs and work instructions (WIs).
    • Contribute to performance reporting and ensure out-of-target processes are properly documented.

    Qualifications and Experience



    • Bachelor’s degree in supply chain, logistics, procurement or other related areas, or equivalent experience.




    • 3-5 years of supply chain experience.


    • Significant experience with international donors.
    • Experience in the International Health/Pharmaceutical sector or experience working in a developing country is a plus.


    Knowledge and Skills

    • Excellent written/verbal communication and interpersonal skills with strong sense of customer service. Fluency in English is required; reading, writing, and speaking. Command of French, Spanish, and/or Portuguese will be considered a significant asset.
    • Strong organizational and analytic skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
    • Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency and meeting tight deadlines.
    • Flexible and positive team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
    • Experience working comfortably with Microsoft Office software, specifically Word and PowerPoint. Advanced level of Excel preferred.
    • Must be eligible to work in The Netherlands.



    Navigating the Environment

    • Perspective, dealing with ambiguity


    Ensuring the Delivery of Results

    • Functional/technical skills, client focus, managing through systems, measuring work, information sharing, process management, priority setting, problem solving and timely decision making


    Core Personal Competencies

    • Ethics and values, integrity and trust, with strong listening, presentation, writing and communication skills. demonstrated computer skills; knowledge of appropriate methods for data analysis and reporting.


    Physical Demands

    • Willingness and availability to travel (1-3 times a year on average) and perform other duties as needed.
    • Keyboard use, pulling drawers, lifting papers <10lbs.

    Background Information

    Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health. Since its founding in 1971, MSH has worked in over 150 countries with policy makers, health professionals, and health care consumers to improve the quality, availability and affordability of health services. Working with governments, donors, non governmental organizations, the private sector, and health agencies, MSH responds to priority health problems such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and child health; family planning and reproductive health; and chronic non-communicable diseases such as cancer, diabetes, and lung and heart disease. Through strengthening capacity, investing in health systems innovation, building the evidence base, and advocating for sound public health policy, MSH is committed to making a lasting difference in global health.

    EEO Statement

    Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or veteran status.

    Reports To

    Supply Chain Services Manager
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