Management Sciences for Health

  • Principal Technical Advisor, Human-centered Design

    Job ID
    US- Arlington, VA or Medford, MA
    # of Positions
    P000 - Proposal
    Reports To
  • Overview

    Management Sciences for Health (MSH) seeks a Human-centered Design (HCD) Advisor for an anticipated 5-year USAID-funded project that supports health systems strengthening (HSS) as a means to achieve universal health coverage (UHC). The project will work in low and middle-income countries and focus on reducing financial barriers to health services, ensuring equitable access, and improving the quality of patient-centered care.




    HCD is a process that fosters innovation, prioritizes learning, and places people, communities, service providers and other key stakeholders at the center of the design process and actively engages them throughout implementation to ensure that their needs and expectations inform decisions and lead to a higher likelihood of lasting human impact.  This position will be responsible for providing technical leadership in the area of HCD for improvement of quality health services across the range of activities in this HSS project, including advising, supporting and backstopping field activities and providing direct technical assistance to the client in some circumstances.  The HCD Advisor will support field HCD activities in partner countries, including design of effective systems for collection and use of data on HCD and monitoring and evaluating HCD-related activities and initiatives to determine their results and modify as needed. With guidance and support of the Quality Improvement Specialist and Technical Director, the HCD Advisor will ensure that all project activities reflect state of the art HCD approaches, achieve desired goals, and add to the global knowledge base on HCD.

    Specific Responsibilities


    1. Provide technical leadership, capacity building and technical assistance on improving quality of care through HCD and patient-centered approaches for both public and private health sector service delivery.
    2. Lead, coordinate or support project responses as needed to specific USAID Mission buy-ins related to quality of care and HCD.
    3. Communicate HCD insights and process with government, donors and partners to advocate for an increased use of and confidence in HCD approaches.
    4. Support efforts to document project results related to quality of care and HCD and disseminate results as appropriate at national, regional and global levels.
    5. Periodically evaluate progress towards the completion of project deliverables to verify alignment with strategic directions and defined targets.
    6. Present insights at national and international meetings, conferences and programmatic reviews.

    Qualifications and Experience

    1. Advanced degree in public health, medicine, nursing or relevant discipline,
    2. Minimum 10 years working in global health with at least 5 years of professional experience in human-centered design and/or closely related area (User Experience, Design Thinking/Design Strategies, User Research);
    1. Relevant experience in designing, implementing and evaluating HCD quality improvement programs for health systems strengthening and UHC.
    1. Expertise in user/human- centered design practices, methods and tools.
    1. Demonstrated experience leading and designing HCD programs, broad technical expertise and experience in quality of care and patient-centered approaches in multiple low- and mid-income countries.
    1. Demonstrated ability to build and maintain effective working relationships with donors, project stakeholders, in-country collaborators, and staff at all levels of the organization in multiple low- and mid-income countries.
    2. Excellent cross-cultural interpersonal skills. Proven ability to interact professionally with culturally and linguistically diverse staff, clients and consultants.
    3. A proven track record of working with teams and fostering collaboration in order to achieve goals, meet milestones, and produce high quality written qualitative, quantitative, and narrative deliverables.
    4. Fluency in English required. Fluency in French welcome.
    5. Willingness to travel internationally up to 25%.

    Background Information

    Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health. Since its founding in 1971, MSH has worked in over 150 countries with policy makers, health professionals, and health care consumers to improve the quality, availability and affordability of health services. Working with governments, donors, non governmental organizations, the private sector, and health agencies, MSH responds to priority health problems such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and child health; family planning and reproductive health; and chronic non-communicable diseases such as cancer, diabetes, and lung and heart disease. Through strengthening capacity, investing in health systems innovation, building the evidence base, and advocating for sound public health policy, MSH is committed to making a lasting difference in global health.

    EEO Statement

    Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or veteran status.

    Reports To

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