Management Sciences for Health

  • Operations Manager

    Job ID
    # of Positions
    PDG (Program Delivery Group)
    PDGGEN - Program Delivery Group
    A587 - ACCESS
    Reports To
    Director of Finance and Administration
  • Overview

    Management Sciences for Health (MSH) seeks an Operations Manager for a 5 -year USAID-funded Accessible Continuum of Care and Essential Services Sustained (ACCESS) program in Madagascar. The purpose of the program is to build the capacity of Ministry of Public Health (MOPH) actors at the district level and below in all districts in the implementation regions, to design, develop, manage, deliver, monitor and evaluate health services and programs in their catchment areas. The activity will also engage with regional health authorities with limited interventions to ensure coordination, planning and effective management of health activities in their districts. Work at the national level will focus on informing policy, guideline development, as well as advocacy on key health service delivery issues. ACCESS will work to improve the clinical skills and health governance skills of primary health care providers to deliver high quality, accessible preventive and curative health services. To expand the reach of the public health system, the activity will work to improve the skills and motivation of community health volunteers to deliver quality health services and ensure they work under the supervision of their respective CSB. Finally, ACCESS will promote positive health behaviors, including care seeking behaviors in the target communities through a comprehensive and contextualized social and behavior change (SBC) approach and improve the capacity of the MOPH and local institutions to design, implement, and monitor and evaluate SBC activities.




    The Operations Manager is responsible for ensuring the smooth operation of technical efforts and field activities by coordinating programmatic information and providing logistical and management support to facilitate the implementation of the activities of MSH Projects in Madagascar. The Operations Manager oversees the facility management, transportation and dispatch system, and logistics of the MSH office in Madagascar.


    The Operations Manager is responsible for ensuring that the operational functions adhere to standard MSH regulations, standard operating procedures (SOPs), USAID inventory regulations and requirement, and good business practice, and support the timely and effective implementation of the project’s technical scope of work.


    Specific Responsibilities

    1. Supervise the office facilities management, transportation, and logistics, including making necessary arrangements for project meetings/workshops and trainings.
    2. Provide direct support, supervision, and task management to the Transport Manager and Facilities Manager.
    3. Develop and execute responsive and appropriate operations management systems for facilities, fleet management and logistics for all MSH Madagascar offices (capital and regional) in line with local laws and regulations, MSH policies and standard operating procedures, and donor requirements.
    4. Ensure the proper use, maintenance and repair of facilities and equipment, such as generators, vehicles, communication, computer units and peripherals, video and audio equipment, other office equipment, and air conditioners and heaters.
    5. Ensure that temporary duty visitors are received/accompanied at/to the airport, have safe and adequate transportation, accommodations, and communications during their stay.
    6. Manage all the custom clearance of all goods purchased outside of Madagascar; help resolve international transport issues of said goods.
    7. Develop and ensure implementation of regulations and procedures for receipt of goods and equipment, stock room management, and distribution of supplies and materials in all MSH Madagascar offices (capital and regional).
    8. Maintain rigorous operations systems ensuring that systems are in place for the proper receipt, rotation and control of program’s materials.
    9. Maintain and coordinate the storage and archiving of all program documentation in a secure storage area.  Create management systems and protocols on document archiving and maintenance procedures.
    10. In coordination with the Compliance Officer or MSH Internal Audit, facilitate internal/external operations reviews or audits, and ensure timely follow up to reviews or audits conclusions and recommendations that are relevant to operations in collaboration with the Director of Finance & Administration.
    11. Other tasks assigned by the Chief of Party or Director of Finance & Administration as required.


    Qualifications and Experience

    1. Bachelor's degree in business administration, accounting, , public administration or relevant discipline.
    2. Minimum of six years’ experience in a similar position operations management and logistics experience, preferably with an international organization.
    3. Experience managing USAID-funded activities and thorough knowledge of procurement and inventory regulations and requirements.
    4. Strong conceptualization, facilitation, and planning skills.
    5. Excellent cross-cultural communication and interpersonal skills demonstrated by ability to interact professionally with culturally and linguistically diverse staff, clients and consultants.
    6. Strong leadership, analytical and organizational skills; demonstrated ability to direct a team and subordinates, be able to work independently, and manage a variety of activities with attention to detail.
    7. Demonstrated ability to set priorities
    8. Prior supervisory experience required.
    9. Expert skills in Excel spreadsheets, as well as Word; comfortable in a Windows PC environment. Quickbooks or similar accounting software knowledge a plus.
    10. Excellent verbal and written communication skills in French, with English language skills preferred

    Background Information

    Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health. Since its founding in 1971, MSH has worked in over 150 countries with policy makers, health professionals, and health care consumers to improve the quality, availability and affordability of health services. Working with governments, donors, non governmental organizations, the private sector, and health agencies, MSH responds to priority health problems such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and child health; family planning and reproductive health; and chronic non-communicable diseases such as cancer, diabetes, and lung and heart disease. Through strengthening capacity, investing in health systems innovation, building the evidence base, and advocating for sound public health policy, MSH is committed to making a lasting difference in global health.

    EEO Statement

    Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or veteran status.

    Reports To

    Director of Finance and Administration
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