The Logistics Services Specialist is a member of the Global Logistics Services Unit within the Logistics Team. The Logistics Services Specialist acts as the logistics expert for a portfolio of assigned countries. The Specialist understands the country context and possible constraints for the delivery and receipt of goods at the central medical store of designated regions/countries and is responsible to ensure compliance with import/export documentation requirements and define corrective action in cases of irregularities.
The Logistics Services Specialist is responsible for the smooth implementation of daily Third-Party Logistics (3PL) operations. The Logistics Services Specialist provides oversight on last mile/in-country logistics and coordinates closely with 3PLs in charge of their country portfolio to support the troubleshooting of transport and delivery issues in collaboration with the principal recipients, and/or funders or clients.
The Logistics Services Specialist is the principal recipients’ main point of contact to provide shipment and related communications and is expected to provide customer service excellence to all stakeholders. The Logistics Services Specialist is expected to provide regular status updates on the shipments and address questions, concerns and/or requests for changes that the principal recipient may have and, where applicable, coordinate with the funders/clients and other stakeholders as needed.
The Specialist is also responsible for maintaining data accuracy from the point of goods readiness to proof of delivery and confirmation of receipt; and for working with the Procurement and/or Order Fulfillment Unit to ensure the supply chain is established and executed to PFSCM and the funder/client’s key performance indicators (KPIs). The logistics activities are carried out as per standard operating procedures (SOPs), either in-house SOPs and/or those determined by the funder or client.
Applicants must be eligible to work in the European Union for MSH in order to be considered for this positions.
Supply Chain Administration
Client Relationship Management
Knowledge and Skills