The Client Account Manager is a member of the Client Account Management unit and is responsible for aligning PFSCM’s internal organizational efforts to ensure continuous value creation to our clients’ business. The Client Account Manager is expected to serve as the primary point of contact for PFSCM clients; manage personal and organizational relationships with clients in a designated portfolio, ensuring a steady flow of communication, updates, and time-sensitive responses to the end recipient as well as donors and PFSCM team members. Additionally, it is expected that the Client Account Manager manages the request through delivery process in line with organizational standard operating procedures; trouble shoots solutions when necessary, while managing the client’s expectations in full compliance with the agreed contract and/or service level agreement.
This is a one year position with possibility for renewal.
Client Account Management 100%
Required Minimum Experience:
6+ years’ experience in client relationship management, sales, procurement, or order processing.
Required Minimum Education:
Bachelor’s degree in public health, procurement, order processing, or supply chain environments, or equivalent experience.
Knowledge and Skills:
Travel requirements: Availability to travel: 10% both domestically and internationally as needed.
Keyboard use, Pulling drawers,
Lifting papers <10lbs., ETC.