Management Sciences for Health

Client Account Manager

Grade
I
Job ID
13-9935
Location
Netherlands - Woerden
# of Positions
1
Group/Office
PHT
Dept/Unit
GEN (General)
Project/Program
A000 - None Specified
Reports To
Head of Client Account Management

Overview

The Client Account Manager is a member of the Client Account Management unit and is responsible for aligning PFSCM’s internal organizational efforts to ensure continuous value creation to our clients’ business. The Client Account Manager is expected to serve as the primary point of contact for PFSCM clients; manage personal and organizational relationships with clients in a designated portfolio, ensuring a steady flow of communication, updates, and time-sensitive responses to the end recipient as well as donors and PFSCM team members. Additionally, it is expected that the Client Account Manager manages the request through delivery process in line with organizational standard operating procedures; trouble shoots solutions when necessary, while managing the client’s expectations in full compliance with the agreed contract and/or service level agreement.

 

This is a one year position with possibility for renewal. 

Specific Responsibilities

Client Account Management 100%

  • Support the Client Account Management Unit in the implementation and ongoing development of PFSCM’s strategy and objectives to provide quality and timely service to its clients.
  • Issue and execute account plans for the designated clients.
  • Build and maintain a relationship of trust with designated clients and 3rd parties involved in the managed projects.
  • Identify opportunities with existing clients and support the business development unit in pursuing these opportunities by sharing insight in client business.
  • Work with other PFSCM team members to actively identify and analyze potential challenges and bottlenecks for client orders; develop and spearhead resolution strategies for those challenges.
  • Participate in or conduct, as required, regular meetings with the clients, donors, and other counterparts.
  • Contribute to the development of and/or generation and distribution of financial and operational project reports and other communication as required.
  • Maintain relevant account data in PFSCM’s CRM and ERP systems.
  • Ensure that all relevant documentation on order cancelation, changes, damages or other product issues is shared with the appropriate internal staff.
  • Interface with accounting/finance unit on creation of codes, confirming fund availability, and closing out accounts.
  • Assure electronic document storage for requests and orders is up to date, and maintain hard copy files where required.
  • Maintain compliance to internal quality systems and contribute to continuous improvement efforts.
  • Participate in regular PFSCM team meetings.

Qualifications and Experience

Required Minimum Experience:

6+ years’ experience in client relationship management, sales, procurement, or order processing.

 

Required Minimum Education:

Bachelor’s degree in public health, procurement, order processing, or supply chain environments, or equivalent experience.

 

Knowledge and Skills:

  • Previous experience managing account processing, with proven ability to function in a detail-oriented environment.
  • Knowledge of the international pharmaceutical and medical supply public sector market, with specific reference to the commodities required for HIV/AIDS, Malaria, and/or Tuberculosis prevention, treatment, and care is a plus.
  • Experience interfacing with international donor agencies and/or national health programs, or other relevant stakeholders required.
  • Project management experience.
  • Experience working in a developing country a plus.
  • Previous client relations or customer service experience required.
  • Excellent written/verbal communication and interpersonal skills with strong sense of customer service and cultural sensitivity.
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
  • Fluency in English, plus Russian fluency preferred.
  • Willingness and availability to travel, and perform other duties as needed.
  • Must be eligible to work in the Netherlands.

Competencies:

  • Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
  • Ability to work comfortably with Microsoft Office suite, Salesforce experience preferred. Experience with ERP or procurement/supply chain management software is a plus.

Physical Demands:

Travel requirements: Availability to travel: 10% both domestically and internationally as needed.

 

Keyboard use, Pulling drawers,

Lifting papers <10lbs., ETC.

Background Information

Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health. Since its founding in 1971, MSH has worked in over 150 countries with policy makers, health professionals, and health care consumers to improve the quality, availability and affordability of health services. Working with governments, donors, non governmental organizations, the private sector, and health agencies, MSH responds to priority health problems such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and child health; family planning and reproductive health; and chronic non-communicable diseases such as cancer, diabetes, and lung and heart disease. Through strengthening capacity, investing in health systems innovation, building the evidence base, and advocating for sound public health policy, MSH is committed to making a lasting difference in global health.

EEO Statement

Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or veteran status.

Reports To

Head of Client Account Management
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed