Management Sciences for Health

  • Communications Officer, Civil Society Engagement Mechanism

    Job ID
    # of Positions
    GEN (General)
    A562 - UHC2030 CSEM
    Reports To
    Senior Director, FCI Program of MSH
  • Overview

    UHC2030 is a multi-stakeholder partnership co-hosted by the World Bank and the World Health Organization (WHO), with the overall aim of supporting a movement for accelerated, equitable and sustainable progress towards UHC as well as the other health targets in the SDGs, including global security and equity.  The UHC2030 Steering Committee agreed to establish a Civil Society Engagement Mechanism (CSEM) to become the civil society arm of the UHC movement and a critical contributor to UHC2030, with systematic attention to the needs of the most marginalized and vulnerable populations so that no one is left behind. The CSEM seeks to strengthen an inclusive and broad civil society movement on UHC, influence policy design and implementation, strengthen citizen-led and social accountability mechanisms, and promote coordination and harmonization between civil society organization (CSO) platforms and networks working on health related issues. 


    Management Sciences for Health will host the Secretariat for the Civil Society Engagement Mechanism (CSEM). The Communications Officer, as a member of the UHC2030 Civil Society Engagement Mechanism Secretariat, is responsible for ensuring the optimal flow of information within the Civil Society Engagement Mechanism team. Working closely with the CSEM Coordinator and the Advisory Group, the Communications Officer will be responsible for designing a communications strategy, and tools, to raise awareness of the civil society delegation within UHC2030 and to raise awareness of issues relating to UHC2030’s work within the broader civil society membership of the CSEM. The Communications Officer’s efforts will contribute to expanding the CSEM membership and to ensuring that key advocacy messages are shared via social media and traditional media.


    The post will report to the Senior Director of the FCI Program, who serves as Technical Focal Point for the CSEM Secretariat’s work, with a dotted line to the UHC2030 CSEM Advisory Group.


    *This is a 12 month position with opportunity for renewal*

    Specific Responsibilities

    Ensure optimal communications and information sharing within the Civil Society Engagement Mechanism (CSEM) and between the CSEM and UHC2030 core team, governance structures, and working groups (50%)

    • Participate in all UHC2030 Steering Committee meetings and teleconferences, and together with the Coordinator, organize pre-meetings for the civil society delegation prior to each biannual UHC2030 Steering Committee meeting. 
    • Read and review all relevant documents in advance of UHC2030 Steering Committee meetings. Coordinate, liaise and follow up with civil society representatives and prepare talking points or other materials for use at each meeting to ensure the views of civil society are well represented in the Steering Committee discussions. Together with the CSEM Coordinator, conduct preparatory meetings with the official civil society representatives on the Steering Committee to ensure they are well briefed and prepared for the meetings. Following the meetings, ensure that key outcomes of the Steering Committee meetings and opportunities for follow up are communicated with the Advisory Group and full CSEM network in a timely and clear manner. 
    • Provide communications support to the civil society representatives to the Steering Committee and other Advisory Group members, on behalf of the CSEM constituency, including through development of talking points, advocacy materials, policy statements and assistance with development and placement of blogs, social media campaigns, videos, press releases, etc. 
    • Maintain existing CSEM listserve and develop communication and learning opportunities between network members using MSH’s LeaderNet online platform for information sharing and virtual capacity building among Advisory Group and other CSEM members
    • Working with the CSEM Coordinator, organize side events and identify speaking opportunities for Advisory Group members or other CSEM representatives at key global and national events/conferences; and help with elaboration of documents, advocacy tools and position papers as well as social and traditional media coverage of events. 
    • Commit to a high level of communications accountability, represented by prompt internal response to emails and calls from the Coordinator, Advisory Group and Steering Committee civil society delegation members and alternates, as well as all CSEM constituency members. 

    Support the implementation of targeted advocacy, communications, and mobilization efforts for CSEM activities at global, national and sub-national levels (50%)

    • Lead the development, use, monitoring and improvement of key messages for the Civil Society Engagement Mechanism. 
    • Ensure UHC2030 and civil society related statements and advocacy messages have an effective presence in websites and social media platforms. Identify new opportunities to increase visibility of CSEM activities and messages.
    • Develop set of tools for information sharing and communication strategies, including strategies for linking CSEM communications to other global health initiatives (Global Fund to Fight AIDS, TB and Malaria, GAVI, Partnership for Maternal, Newborn, Child Health, Global Financing Facility etc.)
    • Provide technical assistance to advocates working at the national level in developing ambitious and achievable advocacy and communication strategies on UHC. 
    • In collaboration with the CSEM Coordinator, identify opportunities to raise public awareness of the civil society delegation to UHC2030 and issues related to UCH2030’s work through planned events and coordinate all logistical and communications needs for these events including but not limited to scheduling speakers, publicizing the event, editing and designing promotional materials, preparing presentations, managing RSVPs and registrations, and employing innovative approaches to communicating and disseminating technical expertise and program results, including the use of video and traditional/new media.
    • Collaborate with the Advisory Group in conceptualizing, designing, and producing at least one communications product. These might include a revised project brochure, updated content for the website, blog articles, articles for relevant websites or newsletters, infographics, etc.

    Qualifications and Experience

    Required Education:
    A BA degree in a field of study relevant to technical area (communications, global or public health).


    Preferred Education:
    Master’s Degree in a field of study relevant to technical area (communications, global or public health).

    Required Experience:
    6 years of relevant and related experience with a BA, 4 years with a MA. At least 3 years’ experience in leading project communication strategies and in advocating for new knowledge to be implemented into policy and practice.


    Preferred Experience:
    4 years of progressively responsible experience is preferred. Experience in international public health and a background working in communications is highly preferred.


    Knowledge and Skills

    • Strong knowledge of global health issues. Previous experience working on universal health coverage strongly desired.
    • Excellent writing, editing and presentation skills in English.
    • Effective use of social media and preparing print publications to promote global health projects required.
    • Experience managing online/virtual communications platforms and webinars preferred. 
    • Experience conducting online and print research. 
    • Strong computer skills including Microsoft Office; strong familiarity with social media, and experience with web content management.
    • Team player with resourcefulness and the ability to work independently.
    • Demonstrated experience working in/with low and middle income countries preferred, either in a programmatic or advocacy capacity.
    • Experience with event and meeting planning and facilitation.
    • Written and oral proficiency in French, Spanish or another United Nations language helpful. 
    • Ability to travel internationally and domestically as required.



    • Superb organizational, research and analytical skills.
    • Attention to detail.
    • Ability to work in a fluid, fast-paced environment with multiple priorities.
    • Ability to maintain good relationships with local and international media.
    • Excellent writing and the ability to develop and implement communications advocacy strategies. 
    • Excellent interpersonal and communication skills, including an ability to work and interact with country-based, home office-based project staff, senior leadership, project partners’ representatives, and donor staff.


    Physical Demands

    • Up to 20% local and international travel , keyboard use, pulling drawers, lifting papers <10lbs.

    Background Information

    Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health. Since its founding in 1971, MSH has worked in over 150 countries with policy makers, health professionals, and health care consumers to improve the quality, availability and affordability of health services. Working with governments, donors, non governmental organizations, the private sector, and health agencies, MSH responds to priority health problems such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and child health; family planning and reproductive health; and chronic non-communicable diseases such as cancer, diabetes, and lung and heart disease. Through strengthening capacity, investing in health systems innovation, building the evidence base, and advocating for sound public health policy, MSH is committed to making a lasting difference in global health.

    EEO Statement

    Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or veteran status.

    Reports To

    Senior Director, FCI Program of MSH
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